Terms & Conditions
Your Statutory rights are not affected by any of the following terms and conditions.
Automatic Order Confirmation E-mails
This is a provisional contract until we confirm this order to you. Prices may be subject to change and availability. If there is a price change or goods are not available, we will contact you and you have the option to proceed at the new price, await your goods being available or we will refund you in full.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Goods may be paid for by secure credit card transaction, by telephone, personal cheque or building society cheque. There are no extra charges for credit card payments. Cheques to be made payable to “Abbey Upholstery”. Prices are correct at time of publication. Errors and omissions are excepted.
We respect your privacy and will not contact you unless you have given us express permission to do so.
How Long Before I Receive My Order?
Some more popular items are available ex-stock and delivery can often be within a week or even next day.
Most items are delivered to you in two to five weeks unless otherwise stated. If for any reason your goods are not available in three to five weeks we will immediately contact you. If you do not wish to wait we will refund you in full immediately my the same method you made payment.
An Express Service is Available
For further details – select the item you require and then call the helpline (01274 611224) or e-mail us. A small Express charge may apply.
Deliveries by Appointment
We or our carriers will contact you to arrange a mutually convenient delivery day. Larger items are delivered by a dedicated Furniture Carrier. Smaller items are delivered by courier.
Delivery personnel have a difficult task nowadays with traffic congestion etc. so we do ask you to be considerate to them.
Signing for Your Goods + Free Insurance Conditions
We give you free insurance on all goods so you can order with confidence. However, for free insurance you MUST inspect your goods BEFORE you sign for them. Your delivery driver will wait but do have a pair of scissors to hand – open boxes carefully along sellotaped edges. Mattresses are usually double plastic wrapped for protection and can usually be inspected without opening. We take great care in packaging your goods and they should arrive in perfect and hygienic condition. – Delivery personnel are obliged to wait up to ten minutes for you to inspect your delivery.
In the unlikely event of any damaged goods, for free insurance you must sign ‘damaged’ on your drivers delivery note and contact us immediately.
Free Delivery applies to many of our items. If we cannot give free delivery we will contact you at the time of order. You are entitled to a full and IMMEDIATE refund if this is unacceptable. With both free or paid delivery you will be contacted prior to despatch to arrange a delivery date.
Cancellation and Return of Goods
Orders may be cancelled without reason if are informed IN WRITING within 7 days of the customers receipt of the product and if ALL PRODUCTS ARE UNDAMAGED AND REPACKAGED CAREFULLY in their original packing – so be careful to open packaging carefully along seams. In this case we will make refunds within 30 days. Unless the goods were received damaged or faulty the customer may have to pay the cost of returning the goods. Unfortunately we can only offer this on our Express Chair Range as these are standard items. All other sofas and chairs are custom made to your requirements in a large variety of fabrics to your specification.
Complaints can be made via any of the contact methods mentioned in the correspondence section below, and we will endeavour to respond to complaints within five working days, whereupon we will provide a likely time-scale to resolve the situation. All complaints will be dealt with as a matter of priority.
Settings, bedding, and other ‘props’ are for illustration only, and unless stated are not included in the price, or available from Small Sofas and Chairs.
All correspondence should be directed to Small Sofas and Chairs, Crag Hill Road, Thackley, Bradford, BD10 0AA. Telephone enquiries will be taken at 01274 611224, and e-mail: firstname.lastname@example.org
This contact is governed by English Law.