Terms & Conditions
Your Statutory rights are not affected by any of the following terms and conditions.
Automatic Order Confirmation E-mails
This is a provisional contract until we confirm this order to you. Prices may be subject to change and availability. If there is a price change or goods are not available, we will contact you and you have the option to proceed at the new price, await your goods being available or we will refund you in full.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Goods may be paid for by secure credit card transaction, by telephone, personal cheque or building society cheque. There are no extra charges for credit card payments. Cheques to be made payable to “Abbey Upholstery”. Prices are correct at time of publication. Errors and omissions are excepted.
We respect your privacy and will not contact you unless you have given us express permission to do so.
How Long Before I Receive My Order?
Some more popular items are available ex-stock and delivery can often be within a week or even next day.
Most items are delivered to you in two to five weeks unless otherwise stated. If for any reason your goods are not available in three to five weeks we will immediately contact you. If you do not wish to wait we will refund you in full immediately my the same method you made payment.
An Express Service is Available
For further details – select the item you require and then call the helpline (01274 611224) or e-mail us. A small Express charge may apply.
Deliveries by Appointment
We or our carriers will contact you to arrange a mutually convenient delivery day. Larger items are delivered by a dedicated Furniture Carrier. Smaller items are delivered by courier.
Delivery personnel have a difficult task nowadays with traffic congestion etc. so we do ask you to be considerate to them.
Signing for Your Goods + Free Insurance Conditions
We give you free insurance on all goods so you can order with confidence. However, for free insurance you MUST inspect your goods BEFORE you sign for them. Your delivery driver will wait but do have a pair of scissors to hand – open boxes carefully along sellotaped edges. Mattresses are usually double plastic wrapped for protection and can usually be inspected without opening. We take great care in packaging your goods and they should arrive in perfect and hygienic condition. – Delivery personnel are obliged to wait up to ten minutes for you to inspect your delivery.
In the unlikely event of any damaged goods, for free insurance you must sign ‘damaged’ on your drivers delivery note and contact us immediately.
Free Delivery applies to many of our items. If we cannot give free delivery we will contact you at the time of order. You are entitled to a full and IMMEDIATE refund if this is unacceptable. With both free or paid delivery you will be contacted prior to despatch to arrange a delivery date.
Cancellation and Return of Goods
Orders may be cancelled without reason if are informed IN WRITING within 7 days of the customers receipt of the product and if ALL PRODUCTS ARE UNDAMAGED AND REPACKAGED CAREFULLY in their original packing – so be careful to open packaging carefully along seams. In this case we will make refunds within 30 days. Unless the goods were received damaged or faulty the customer may have to pay the cost of returning the goods. Unfortunately we can only offer this on our Express Chair Range as these are standard items. All other sofas and chairs are custom made to your requirements in a large variety of fabrics to your specification.
Complaints can be made via any of the contact methods mentioned in the correspondence section below, and we will endeavour to respond to complaints within five working days, whereupon we will provide a likely time-scale to resolve the situation. All complaints will be dealt with as a matter of priority.
Settings, bedding, and other ‘props’ are for illustration only, and unless stated are not included in the price, or available from Small Sofas and Chairs.
All correspondence should be directed to Small Sofas and Chairs, Crag Hill Road, Thackley, Bradford, BD10 0AA. Telephone enquiries will be taken at 01274 611224, and e-mail: firstname.lastname@example.org
This contact is governed by English Law.
We have thousands (1000s) of fabrics – we can make sofas and chairs in any gorgeous colour and soft feel textures which will last for years and years. Look at our fabric selection or you can specify your own. We deal with most of the designer houses – Ross Fabrics, Romo, Kirkby House etc. etc.
I am a Master Upholsterer of some 35+ years experience and I have lost count of the number of times I have seen people regret the purchase of a big sofa as they almost have to climb over it to leave the room.
Space is everything – why crowd your room with big furniture. So many sofas and chairs, especially the modern styles, can look ok in the showroom but wait till they are delivered: they can be enormous.
Listening to my customers, I have selected for this website neat styles and shapes, both from our own workshops and small independent family manufacturers. In the main they are classic shapes that have stood the test of time. Then using modern fabrics they will hold their looks for years. Be cautious about choosing modern ‘floppy styles’. They have a tendency to date quickly and look ‘old hat’ and tired in a few short years.
Have you noticed how many of the modern sofas have big wide arms and are simply too big for most modern flats and houses today? Modern designs can look appealing but there can be a lot of wasted space taken up with extra wide arms. They can look great on TV and in the showroom but can crowd a room.
Consider will the sofa or chair suit you.
What height are you?
We have chairs and sofas to suit you if you are 4’6″ or 7’6″ and if it is not in our regular selection we will make one for you. Its easy – we are Master Upholsterers and Designers. With us you can mix and match styles. If you have a big partner and you are petite we will make you a big and a small sofa and/or chair, or, simply carry out a clever alteration to one item to suit you and it need not cost the earth!! In many instances we are much cheaper than the big retailers.
What seat height do you need?
We can make sofas and chairs from 14″ seat height up to 24″ seat height
What seat depth do you need?
We can make sofas and chairs from only 16″ seat depth up to 30″ seat depth back to front.
What seat width do you need?
We can make chairs from 14″ between the arms to 36″ wide between the arms
What back height do you need?
Do you like to rest your head- ask about our adjustable neck support and lumbar support using memory foam
super soft Dacron filling etc.
Yes – we supply small 2seater sofas for small and big rooms, for both small people, average people and big people.
2 seater sofas for small people.
2 seater sofas and chairs are easy for us to make, in varying sizes for petite people.
Naturally, we only supply quality sofas and chairs, using quality fire retardant foams and fillings, with glued and carefully made joints. And hardwood in the stress bearing areas. All our Frames and Fillings are fully guaranteed.
Mother Nature has made us all shapes and sizes and rarely are two partners living together the same size, height or weight. Now you can mix and match chairs and sofas to suit any couple.
I have always liked the 1920′s sofas on the art nouveau style. So just for fun, I have reproduced a few 1920′s and 1930′s club shapes. Be brave with the fabrics and bring them up to date.
Lovingly Reproduced. I could not leave the 1930′s out – What do you think?
Be different. Who wants mass produced, cheap imports which are not always that cheap.
We are Master Upholsterers – we know our business. It is nice to have a nice looking suite of furniture BUT is it comfortable?
So often our customers come to us to have a favourite chair reupholstered ( Indeed we are experts in the reupholstery of Ercol, Parker Knoll and other good quality makes ) because their old sofa is just so comfortable.
Unfortunately, many modern designs are sold on style and looks – but comfort is important too. So many people suffer with bad backs due to poor lumbar posture when sitting.
Copyright 2011-2013 Abbey Upholstery